Comments on: Pipex Internet – Turning satisfied customers into ex-customers in just 3 days http://blog.uncommons.org/2008/01/19/pipex-internet-turning-satisfied-customers-into-ex-customers-in-just-3-days/ Rants and opinion interspersed with awe-inspiring tales of heoric software engineering endeavours. Tue, 17 Aug 2010 03:04:49 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Pipex are rubbish http://blog.uncommons.org/2008/01/19/pipex-internet-turning-satisfied-customers-into-ex-customers-in-just-3-days/comment-page-1/#comment-1256 Pipex are rubbish Fri, 11 Apr 2008 11:31:53 +0000 http://blog.uncommons.org/?p=56#comment-1256 I have been a satisfied customer for four years until yesterday when my internet stopped working, after hours of messing around I was told by a support person to check my account status. Worried that something had gone wrong with my direct debit I phoned them only to be told that there were no billing problems but the account had been cancelled!! As a result of this monumental error on Pipex's behalf I decided that it was time to surf the internet with another provider and contacted BT, however without a MAC address BT can't open a broadband account and without a Pipex account i haven't got a MAC address so I am now having to wait 12 days for the lines to become clear before I can sign up with BT!! I have been a satisfied customer for four years until yesterday when my internet stopped working, after hours of messing around I was told by a support person to check my account status.

Worried that something had gone wrong with my direct debit I phoned them only to be told that there were no billing problems but the account had been cancelled!!

As a result of this monumental error on Pipex’s behalf I decided that it was time to surf the internet with another provider and contacted BT, however without a MAC address BT can’t open a broadband account and without a Pipex account i haven’t got a MAC address so I am now having to wait 12 days for the lines to become clear before I can sign up with BT!!

]]> By: Olly http://blog.uncommons.org/2008/01/19/pipex-internet-turning-satisfied-customers-into-ex-customers-in-just-3-days/comment-page-1/#comment-888 Olly Fri, 07 Mar 2008 13:41:48 +0000 http://blog.uncommons.org/?p=56#comment-888 Man it looks like Pipex are messing up big time here. The front page of Google is starting get dominated by reports of poor service. I urge anyone not to go with Pipex check out my blog at http://www.reviewblog.co.uk = there are links to others within it. If you have a website and feel the same please add a link to our sites and this will help warn others! Man it looks like Pipex are messing up big time here. The front page of Google is starting get dominated by reports of poor service.

I urge anyone not to go with Pipex

check out my blog at http://www.reviewblog.co.uk = there are links to others within it.

If you have a website and feel the same please add a link to our sites and this will help warn others!

]]> By: New Adventures in Software » Finally back online http://blog.uncommons.org/2008/01/19/pipex-internet-turning-satisfied-customers-into-ex-customers-in-just-3-days/comment-page-1/#comment-455 New Adventures in Software » Finally back online Fri, 01 Feb 2008 22:16:48 +0000 http://blog.uncommons.org/?p=56#comment-455 [...] Pipex Internet - Turning satisfied customers into ex-customers in just 3 days [...] [...] Pipex Internet – Turning satisfied customers into ex-customers in just 3 days [...]

]]> By: » Pipex Internet - Turning satisfied customers into ex-customers in … http://blog.uncommons.org/2008/01/19/pipex-internet-turning-satisfied-customers-into-ex-customers-in-just-3-days/comment-page-1/#comment-355 » Pipex Internet - Turning satisfied customers into ex-customers in … Sat, 19 Jan 2008 19:27:21 +0000 http://blog.uncommons.org/?p=56#comment-355 [...] unknown wrote an interesting post today onHere’s a quick excerptThis posting is brought to you via the magic of 44kbps dial-up Internet. It’s now four days since my broadband connection suddenly stopped working. An hour of investigating routers, modems and phone lines revealed nothing. … [...] [...] unknown wrote an interesting post today onHere’s a quick excerptThis posting is brought to you via the magic of 44kbps dial-up Internet. It’s now four days since my broadband connection suddenly stopped working. An hour of investigating routers, modems and phone lines revealed nothing. … [...]

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